Our Terms & Conditions

1. Interpretation and Definitions

• Interpretation

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Definitions

For the purposes of these Terms and Conditions:

• “Country” refers to: South Africa
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Display Room (Pty) Ltd t/a Thermal Africa.
• “Device” refers to a thermal monocular/binocular, thermal rifle scope, day/night rifle scope, or to any accessory item on our official price list or Thermal Africa’s website.
• “Feedback” means feedback, or suggestions sent by you regarding the attributes, performance or features of products on our price list or Website.
• “Orders” means a request by you to purchase Goods from us.
• “Terms and Conditions” means these Terms and Conditions that form the entire agreement between you and the Company regarding the use of our services, or The Display Room’s/Thermal Africa’s Website.
  
  

2. Acknowledgment

• These are the Terms and Conditions between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Website.
• Your access to, and use of the Website is conditioned on your acceptance of, and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Website.
• By accessing or using the Website you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the Website.
  
  

3. Placing Orders for Goods

• As importer and distributor, Thermal Africa sells exclusively to dealers that have registered with us and not to end users/the public.
• All orders must be submitted in writing via email (info@thermalafrica.co.za), SMS or WhatsApp. If requests are done telephonically, we do not accept responsibility for any wrong orders.
• By placing an order for goods, you warrant that you are legally capable of entering into binding contracts and that you have read and understood our Terms and Conditions.
  
  

4. Sales and Availability of Stock

• Registered dealers may place an order for goods, the approval of which is dependent on Thermal Africa satisfaction with correct information relating to the goods (including without limitation the price) and receipt of payment or authorisation of payment by Thermal Africa for goods. The acceptance of an order is subject to the availability of the ordered goods.
• You reserve the right to cancel your order prior to delivery or collection of the goods, provided a dispatch or delivery notice has not yet been received. Once goods have been received, you may only return the goods if the reason for return is in accordance with the Return Policy.
• You acknowledge that stock of all products on offer is limited, and that pricing may change at any time without notice. In the case of products for sale by Thermal Africa, Thermal Africa will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued. When a product are no longer available after you have placed an order; Thermal Africa will notify you and you will be entitled to a refund of any amount already paid by you for such product.
  
  

5. Order Cancellation 

• We reserve the right to refuse or cancel your Order at any time for certain reasons including but not limited to:
  • Goods availability
  • Errors in the description or prices for products
  • Errors in your Order
• We reserve the right to refuse or cancel your Order if fraud or an unauthorized or illegal transaction is suspected.
• Orders cannot be cancelled or amended in any way once they have been invoiced, including changes to a delivery address.
  
  

6. Your Order Cancellation Rights 

• Any products you purchase can only be returned in accordance with these Terms and Conditions (see “Return of Goods” par 4).
• Your right to cancel an Order only applies to products that are returned in the same condition as you received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as you have received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in your possession.
  
  

7. Return of Goods 

• Thermal Africa’s Return Policy is determined by the following factors:
  
  The Terms and Conditions, including warranties and return policies of our suppliers and manufacturers. We can only accept returned merchandise from a client if our supplier/manufacturer has agreed receipt thereof.
  
  
• This Policy only applies to products purchased from Thermal Africa. Returns and Warranties of products purchased at any other importer, distributor, retail- or online outlet, cannot be redeemed/submitted for repairs to Thermal Africa.
• Once invoiced, all transactions are considered final and cannot be cancelled. No product that have already been delivered/collected will be received back as it cannot be sold as new again. Clients can however submit a request to Thermal Africa’s directors for product exchange or credit should there be sound merit found to validate the request.
  
  

8. Faulty Products 

• In Warranty Products
  • For all products with Warranties, the warranty period is displayed on the website where all products are featured, and is listed here below. Should there be a problem with a product, within the warranty period, we will assist clients to have the product professionally evaluated and exchanged or repaired, if so required. Please contact us via e-mail: info@thermalafrica.co.za
  • When a product is sent back, the client must pay the courier cost. If it is determined that the product is still in the warranty period, and that there is indeed a problem with the unit, the courier cost will be refunded/credited.
• Extended Warranty & Maintenance Plan
  • The Extended Warranty & Maintenance Plan (EWM), available at a premium, mandatory to be included in the initial product purchase, is a 2-year extension on the existing HIKMICRO product warranty of 3 years, affording the client a 5-year (60 months) warranty on all HIKMICRO Outdoor product ranges with easy 24-48 hour swop-out of faulty product for new product, subject to assessment and honouring of EWM terms & conditions.
  • See *addendum for complete Extended Warranty & Maintenance Plan Fact Sheet.
• Out of Warranty Products
  • Should clients experience problems with a product outside its warranty period, it might still be possible to arrange for it to be repaired. However, the client will be liable for all costs incurred. Please contact us for the best advice, guidance, and solutions to address the issue.
• Preparing your Products for a Return
  • To ensure a client’s request for return of merchandise is processed speedily and seamlessly, Thermal Africa appeals to clients to kindly adhere to the following:
    • Package and wrap the products properly so it is protected and safe during transit;
    • Clearly mark the return reference and/or invoice number on the outside of the parcel; and
    • include all accessories, parts and manuals that were sold with the product.
    • Failure to adhere to any or all these requirements could delay the processing of your request or result in its decline altogether.
  • Products Damaged upon Delivery
    • Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within three (3) days of such delivery. We recommend that clients photograph the parcel showing the condition of the delivered parcel at the moment of delivery.
    • Thermal Africa will arrange to collect the product from the client at no charge. Once Thermal Africa has inspected the product and validated the return, we will act on the client’s instruction and repair or replace the product, if such repair is possible and/or we have the same product in stock to use as a replacement, or we will credit your account with the purchase price of the product or refund you, if that is your preference.