Thermal Africa

Log RMA — Warranty Repair Service

Submit a Return Merchandise Authorisation request for a faulty HIKMICRO device.

All fields marked with * are required.

01 Submit Request

Complete form with device details & media

02 RMA Review

Tech team reviews within 24 hrs

03 Ship Device

Send device with RMA number on packaging

04 Repair & Return

Diagnosis, repair/replace, & return

Dealer / Company Name

Contact Person

Email Address

Cell / Phone Number

Date Dealer Purchased Product

Invoice / Proof of Purchase

Customer Name

Customer Email

Customer Cell / Phone Number

Prefered Contact Method

Product Category

Device Model / Series

SKU

Serial Number

Date Fault First Reported

Person Fault Was Reported To

Detailed Fault Description

Photos of Fault / Device

Video of Fault

100% In-time: All-access response within 24 hours

With the in-time and all-access* customer service from HIKMICRO Health Hub, you can get a reply within 24 hours through various channels, including website, phone, email, social media, Whatsapp and Sight APP online service.

100% Efficiency: 14-day or less repair progress with real-time update

Find the HIKMICRO Health Hub at 18 repair centers across 6 regions around the world, or contact service at the store where your device was purchased. It gets your device repaired in 14 days**, and you can inquire the repair progress on the HIKMICRO official website (Service-Repair Progress Inquiry) or the Sight APP (Me-Repair Records).

100% Devotion: Extended 180-day Warranty after Registration

Register your product*** within 30 days from purchasing, and you will enjoy an extra 180-day warranty based on up to 3-year warranty for the device, 10-year warranty on the detector, and 1-year warranty on removable battery.

100% Care: Free back-up device for repair exceeding 14 days

HIKMICRO Health Hub offers a free back-up device if the one of your own needs repair exceeding 14 days. Just focus on your work, HIKMICRO will handle the rest.