- Extensive Dealer Network
- Official HIKMICRO Importer & Distributor
- Client Service & Local Support
Thermal Africa
Log RMA — Warranty Repair Service
Submit a Return Merchandise Authorisation request for a faulty HIKMICRO device.
All fields marked with * are required.
01
Submit Request
Complete form with device details & media
02
RMA Review
Tech team reviews within 24 hrs
03
Ship Device
Send device with RMA number on packaging
04
Repair & Return
Diagnosis, repair/replace, & return
100% In-time: All-access response within 24 hours
With the in-time and all-access* customer service from HIKMICRO Health Hub, you can get a reply within 24 hours through various channels, including website, phone, email, social media, Whatsapp and Sight APP online service.
100% Efficiency: 14-day or less repair progress with real-time update
Find the HIKMICRO Health Hub at 18 repair centers across 6 regions around the world, or contact service at the store where your device was purchased. It gets your device repaired in 14 days**, and you can inquire the repair progress on the HIKMICRO official website (Service-Repair Progress Inquiry) or the Sight APP (Me-Repair Records).
100% Devotion: Extended 180-day Warranty after Registration
Register your product*** within 30 days from purchasing, and you will enjoy an extra 180-day warranty based on up to 3-year warranty for the device, 10-year warranty on the detector, and 1-year warranty on removable battery.
100% Care: Free back-up device for repair exceeding 14 days
HIKMICRO Health Hub offers a free back-up device if the one of your own needs repair exceeding 14 days. Just focus on your work, HIKMICRO will handle the rest.
What should I do if there is a problem with the product?
