100% In-time: All-access response within 24 hours

With the in-time and all-access* customer service from HIKMICRO Health Hub, you can get a reply within 24 hours through various channels, including website, phone, email, social media, Whatsapp and Sight APP online service.

100% Efficiency: 14-day or less repair progress with real-time update

Find the HIKMICRO Health Hub at 18 repair centers across 6 regions around the world, or contact service at the store where your device was purchased. It gets your device repaired in 14 days**, and you can inquire the repair progress on the HIKMICRO official website (Service-Repair Progress Inquiry) or the Sight APP (Me-Repair Records).

100% Devotion: Extended 180-day Warranty after Registration

Register your product*** within 30 days from purchasing, and you will enjoy an extra 180-day warranty based on up to 3-year warranty for the device, 10-year warranty on the detector, and 1-year warranty on removable battery.

100% Care: Free back-up device for repair exceeding 14 days

HIKMICRO Health Hub offers a free back-up device if the one of your own needs repair exceeding 14 days. Just focus on your work, HIKMICRO will handle the rest.

100% In-time: All-access response within 24 hours

100% Efficiency: 14-day or less repair progress with real-time update

100% Devotion: Extended 180-day Warranty after Registration

100% Care: Free back-up device for repair exceeding 14 days

What should I do if there is a problem with the product?

THERMAL AFRICA